Account

Delete your account

You can ask us to delete your mymemo account and everything stored with it. This page explains how to request it, what gets removed, and how long it takes.

How to delete your account

You can do it yourself, in either place. You will be asked to confirm and to re-enter your password (or sign in with Google again) first.

• In the mobile app: Settings → Account → Delete account.
• On the web: web.mymemo.cloud/settings → Delete account.

You have 7 days to change your mind

Requesting deletion starts a 7-day window. During it your account keeps working normally, Settings shows the date it will be removed, and you can cancel from there — or simply sign in again, which cancels it too. We send you an e-mail when deletion is scheduled and when it is cancelled.

When the 7 days are up the account is removed automatically, usually within 15 minutes of the scheduled time. After that it cannot be undone, so export anything you want to keep before then.

What is deleted

Deleting the account permanently removes:

• your account and sign-in details, including any linked Google identity;
• every entry, note, task and reminder you created;
• your categories, subtags and saved locations;
• photos, videos and other files you attached;
• voice recordings and their transcripts;
• your credit balance and usage history;
• device registrations used to deliver reminder notifications.

Backups after deletion

Once the account is removed it cannot be restored through the app. Copies can remain for a limited time in our hosting provider's backups: database point-in-time backups are kept for 7 days, and deleted files stay recoverable for 30 days (storage soft-delete). After that they are gone for good. Anonymised purchase records, which carry no link to you, are kept for accounting. See the privacy policy for the other retention periods.

Keeping your account, deleting some data

You do not have to delete the whole account to remove individual entries, attachments or recordings — you can delete those yourself in the app or in the web app at any time.

Questions

Anything unclear, write to support@mymemo.cloud. See also our privacy policy.

Last updated: 13 October 2026